Hi, @jmalcarioto25!
Welcome to the Spotify Community.
In this case, could you try clearing your browser's cache/cookies an give it one more try? It would also may worth a shot trying from an incognito window or a different browser/device.
If this doesn't work, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.
You can also use our Contact Form to get email support
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…
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