In this case, could you try clearing your browser's cache/cookies an give it one more try? It would also may worth a shot trying from an incognito window or a different browser/device.
If this doesn't work, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.