two accounts under the same email. One free one paid. Cant login to paid on phone because same email

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two accounts under the same email. One free one paid. Cant login to paid on phone because same email

applemuzac
Newbie

I, unbeknowst to me, have two accounts. I have scoured message boards to no avail. My phone wont login to my paid student account while my comp is working just fine. Apparently they retain the same email and password... pls fix your problem.

1 Reply

SergioDavid
Roadie

Hey @applemuzac, welcome to the Community!

 

Try logging into the Free account and following the steps listed here to close it. After that, try logging into your Premium account to see if you have any trouble.

 

Let us know how it goes.

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