unable to log in on my phone

[ben111jamin]

Hello!

A few days ago I turned my phone on and went into Spotify....it asked me to log in again (never happened before, every time I turn my phone on I am already logged in). I entered my username and password correctly, but I get a message that says "You are currently set to offline, please go online to connect to Spotify".

I have tried logging in using different wifi signals, I am online but I guess that when I turned my phone off my Spotify was set to offline so this just became a loop in which there is no way I can go back online if I can't log in......

Is there any solution for this?? I can't seem to find any help in this help section.

Thank you

[Leo]

Hey @ben111jamin,

Welcome to the community! 

Can you try the steps here? They might help with this.

Let us know how it goes, and if you have any questions in the meantime, just give us a shout 🙂 

Thanks,

Leo