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unfamiliar device connected to my account

unfamiliar device connected to my account

i just noticed that someone is connected to my spotify account even though only i use it.

when i open the "connect to a device" tab theres a ps4 on the list. i already went to my settings and signed out everywhere and i also changed the password but the ps4 is still on the list.

whats going on there?

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1 Reply

Hey @butterlipstick!

 

It's not cool that this happens. If you logged into a PlayStation it's possible that your account is still linked to it. In that case, Sony will be able to help you out. You can reach them on Twitter at @AskPlayStation.

 

If you've never singed into a PlayStation, make sure no one has access to your WiFi network. If the problem persists, the support team can give you a hand. You can reach them on Facebook or Twitter at @SpotifyCares or via email here.

 

Cheers!

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