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unknown people keep logging into my account

unknown people keep logging into my account

Hi,

 

It started last night that someone strangely has been secretly logging in and playing their music using my account. I have never experience this matter before.

 

I have changed my password, username, email address and clicking the 'sign out everywhere' a couple of times today and that person still able to access my account.

 

What can I do now? 

 

Plan

(Premium)

Country

(Singapore)

 

Device

(iPhone 11, Macbook Pro 2019)

Operating System

(iOS 10, macOS Catalina)

 

Reply
1 Reply

Hello @user-removed, 

 

Thank you for reaching out here in the Community!

If you see suspicious activity on your account, make sure to follow all the steps provided in this support article. Including getting it touch with Support. 

 

Take a look at this article as well on how to protect your Spotify account. 

 

I hope it helps! 

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