.

[LivBassy]

.

[Jacob]

Hey @LivBassy, welcome to the Spotify Community!

It sounds to me like you might accidentally have two separate accounts. How do you log in to Spotify when you listen through the web player? Can you make sure that you log in the exact same way to the mobile app?

Let me know how it goes 🙂

[LivBassy]

Hi I thought this too but then u triple checked I've logged in with my only email with both accounts

[Jacob · Accepted solution]

@LivBassy,

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂