unrecognized payment

[user-removed]

I have an issue: as I could see with my bank, Spotify has already charge for my Premium account but it remains suspended. What should I do?

[Ox1 · Accepted solution]

Hello!
You need to contact Spotify support:
https://support.spotify.com/contact-spotify-support/
Select these options: Subscription -> I paid for Premium but my account is still on Free -> I still need help
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Tell me if it worked, please 😉 Have a great day!