upgraded to premium and phone still asking me to upgrade

[TACOMA-0388]

Hi, All.. I have upgraded to premium (actually 3 times by mistake) Site is not very user friendly. I keep pulling site up on phone and I am not getting premium, just the same question to upgrade,(how many times do I have to do it to get what I have already paid for !

tks

Bob   tacoma-0388

[jean3601 · Accepted solution]

Hey @TACOMA-0388, Welcome to the community! 🙂

Here's what to try if you've upgraded to Premium but don't see it in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.