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username does not belong to an active account

username does not belong to an active account

Plan

Free

Country

United States

 

My Question or Issue

i tried to log into my spotify account by typing in the username because i forgot what email i used for it but it said "this username does not belong to an active account" even though it does. the username is 00jins and i can even search it in the search bar and it will pop up but it will not let me log in. any way to fix this?

Reply
2 Replies

00jins does not look like a Spotify username.

 

Spotify usernames typically look like this: flaag5i5y1ebs3wrbzps4ux7i

 

They're really long, and they have lots of numbers and letters.

 

Hey @hihelene, thanks for reaching out to us about this. To follow up on what @KossB said, could you make sure you're entering your username and not your display name? If you're still unable to log in, we suggest you reach out to our Customer Support team via this link: https://www.spotify.com/us/about-us/contact/ - they'll be able to help you regain access to your account. Hope that helps, and let us know how you get on 😉

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