Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


visa payment isn't working

visa payment isn't working

Hi, I've been trying to pay through Visa for a gift card and it won't go through. I have checked and it isn't an issue with my card.


What can I do? Who can I contact?


Thank you.

1 Reply

Hey @wsm, welcome to the Spotify Community!


Could you please quickly go through the below infographic and see if it solves your problem?


Card Problems.png


The main suggestions there that you should definitely try if you haven't already are to use a different browser (incognito or private mode usually works) and to contact your bank. If none of that helps you, let me know!

Looking forward to your response 🙂

Suggested posts