Hi @Tosin1 and welcome to the Spotify Community :)
Please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.
Contact form: http://bit.ly/SpotifyCF
If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address - Support usually replies within 24-48 hours.