want to cancel my subscription and i keep receiving an error message. help me.

[KatesHere]

Hey there @haysteresa, welcome to the community!

That's odd. What kind of error message are you seeing? If you want, you can see the step-by-step guide on how to cancel here.

K

[haysteresa]

oops!  something went wrong!  don't worry try again later.   

[KatesHere]

@haysteresa : I'd suggest you try clearing out the cache/cookie memory in your browser and trying again. If that doesn't work, try again in an incognito/private window in your browser or a completely diferent one.

Let me know how it goes!

K

[lcolling]

Go ahead for the Spotify support. 😉

https://support.spotify.com/us/contact-spotify-support/

[haysteresa]

deleted my browsing history.  just got the same message again, Oh no!  something went wrong!  but don't be sad,,try again later!

I WANT MY SUNSCRIPTION CANCELED IMMEDIATELY!!!!!!!!!

[KatesHere]

Would you mind trying in an incognito window? Do you still see the same message then?

K

[haysteresa]

tried an incognito window...Oh no!  something has went wrong..but don't be sad....try again later....
CANCEL MY SUBSCRIPTION NOW  NOW  NOW  NOW!!!!!

[KatesHere]

@haysteresa That's not good. Try in a different browser and if that doesn't work either, try getting in touch with a member of the Spotify staff so that they can do it for you 🙂 You can reach out submitting a form in the link @lcolling provided, keeping in mind to reply to any automated response you receive directing you to the help pages, even if it's from a no-reply. You can alternatively reach them on social media (Facebook and Twitter) @SpotifyCares

Support gets back within 24-48 hours.

Let me know if this helps!
K