why doesn't my premium subscription work

[elinrostad]

I upgraded my subscription 2 days ago, but it still shows "free" on my app.

I have tried to log in and log out, I have removed the app and installed it again. But 

the message I get is "your free trial has expended". 

[Maxim · Accepted solution]

Hey @elinrostad,

Here's what to try if you've upgraded to Premium but don't see it in the app:

• Check your subscription page. Your status should be Premium.
• If you're on Premium, try signing out and back into the app.
• If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂

[elinrostad]

Perfect, thank you!!