willing but unable to get a premium account

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willing but unable to get a premium account

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Hi! I had a spotify account for ages but recently moved countries and now when I want to upgrade to premium account which btw cost me 10 EUR instead of 10 SGD which my husband pays because he got an account while already in Singapore - I keep on getting an error payment denied - with 4 different credit cards. Does it have to do with the location? What's the solution?
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Re: willing but unable to get a premium account

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@annielaah wrote:
Hi! I had a spotify account for ages but recently moved countries and now when I want to upgrade to premium account which btw cost me 10 EUR instead of 10 SGD which my husband pays because he got an account while already in Singapore - I keep on getting an error payment denied - with 4 different credit cards. Does it have to do with the location? What's the solution?

Hey! Welcome to the community 🙂 

 

Your payment method and your Spotify profile country need to be the same in order for your payment to be accepted (its the most common reason for payments being declined). If you need help updating your profile country have a read at this topic

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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