wont let me cancel my subscription

[kr]

hi need some help i purchased the 30day free trial and want to cancel it .. i have tried 10 times to cancel but i getting told im using the incorrect password .. i log in and set it up thro my facebook and i even changed the  password like it told me too but still it says wrong password what can i do to stop this .. because i i hit the forgot password button and put in my email address i get put back to the facebook login link

[Richard · Accepted solution]

Hey kr, welcome to the Community.

Sorry to hear you're having problems cancelling. The first thing to try would be to give it a go in a different browser, such as Chrome or Firefox if you're currently using Internet Explorer.

If that doesn't help try logging out of Facebook before trying to cancel.

Let me know how you get on!

[bdbailey]

I just had the same problem. Went to cancel my account and it's telling me that my password is wrong even though it's linked to facebook and I am 100% sure that it's correct.

Here's what worked for me. I logged out of the Spotify website and logged back in using facebook. Then i went to cancel my account and when it asks to verify your password it took me to my facebook login screen where i put in my password and it accepted it. Hope this helps...

[kr]

thanks that helped me alot and it worked

[GemmaReedus]

Richard,

My account wont let me cancel my subscription, when I got to my account the subscription shows but nothing to click cancel? I've also tried through Apple to no avail - help

[Pricilla]

Hey GemmaReedus, 

Welcome to the Community.

Sorry to hear you're having problems canceling.

If you're not seeing the option to do it here, it's likely that you have subscribed through any other company than Spotify (iTunes, Telcos etc.). If this is the case, you'll need to contact that company to cancel.  

Let us know how you get on!

[brooks790811]

How can I cancel my subscription