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wont let me confirm my family invite

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wont let me confirm my family invite

Casual Listener

I was sent an invite to be added as a family member on premium family plan. Every time I click the link in the email to accept the invitation, it takes me to the sign in page instead of the page where I can put in my invite code. I'm paying $15 a month for the family plan and can't add my family!!!!!😡

6 Replies
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Re: wont let me confirm my family invite

Newbie

Im having the same problem my brother added me to the family plan, got my email invitation and when it opens the browser there is no box for the invitation code. But i will say spotify where quick to take the 14.99e out the account. Soo can anyone rockstar or spotify team member help me because its ridiculous??

 

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Re: wont let me confirm my family invite

Newbie

I'm having the same problem. Do you have a phone number to call?

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Re: wont let me confirm my family invite

Newbie

I am having this problem now. Any answers? Dump spotify and get apple music?

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Re: wont let me confirm my family invite

Newbie

I am yet another person who has upgraded from Premium (after many years as a satisfied customer) to Family Premium but cannot get to the right page to input the invite code.  It is bad enough that Spotify do not provide any first hand assistance (Twitter doesn't count, it is the communication preference of moron's - see Mr Trump), but Spotify have not bothered to respond to this thread either.  Spotify if you value your customers please provide a response or I fear you will lose us as customers for good.

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Re: wont let me confirm my family invite

Casual Listener

Same issue here. Have you had any luck figuring out how to fix this?

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Re: wont let me confirm my family invite

Casual Listener

Has anyone found the solution to this problem?

 

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