wont work on my iphone5

[kylewb]

upgraded to Spotify Premium and can not play any playlists on my phone in offline mode and I still get the adds when on my computer. please help I need this play list for tonight!

[Peter__]

Hey!

Welcome to the community 🙂

Unfortunately, spotify appear to be having some service issues relating to account upgrades ongoing today.

The main discussion topic is here. The team are aware of the issue so hopefully it will be fixed soon!

Peter

[linguinigenie]

iPhone 5S users need to wait for the next release to see if there is a bug fix. Currently the platform is unsupported. Contact customer help for a partial refund or cancel your subscription until the fix is applied.

[Joe]

@linguinigenie Where did you get this information, if I might ask?

[linguinigenie]

Show me a single iPhone 5S that is able to run Spotify Premium.

[Peter__]

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@linguinigenie wrote:

Show me a single iPhone 5S that is able to run Spotify Premium.

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That is not a valid reason for saying a platform is unsupported. 

Just because my kettle is broken doesn't mean all kettles are broken. 

Peter

[linguinigenie]

I'm not paying £9.99 a month for a kettle. Believe me, it isn't working.

[linguinigenie]

Latest: The 5th Nov Spotify update has crapped its pants. Come back tomorrow apparently. Pro rata refund?

[Greg]

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@linguinigenie wrote:

Latest: The 5th Nov Spotify update has crapped its pants. Come back tomorrow apparently. Pro rata refund?

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Hi linguinigenie, sorry to hear you're unable to use Spotify at the moment.

From your previous posts it sounds like you've been in contact with our Customer Service team, do you have a Case# ? I can chase this up and make sure all possible fixes have been tried.

To clear any doubts, iPhone 5S is a supported device. We even have several members of our team currently using this device without any issues.