wrong country recognized

[Xchriz]

Hi,

I am not able to login at Spotify using my mobile phone. In former times I created my account via Facebook during vacations in Poland. Now, when I do log in on my PC, as country is choosen "PL". But when I do change it, there is "Deutschland" marked, and I can not change it. In Facebook my home country is Germany. Any idea what I can do so that Spotify recognizes that Germany is my main country? To me it sounds like a bug in the software.

Thanks in advance for any hints.

[Bearfootrecords]

Hi @Xchriz thanks for posting in the Spotify Community! 

I think I understand your problem at the moment, as you signed up with your account through facebook you'll need to change your country location through facebook, which I believe is done through the about section of your page under the term "Current City and Hometown". 

If facebook doesn't resolve it then check your IP here as Spotify will use your current IP to decide on your location. If that still doesn't work then try changing your payment to a card or payment method linked to the desired location. 

Hope one of those works out! 

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[Xchriz]

Hi,

thanks for your fast reply. In facebook my home town is in Germany.

My IP address is 80.... which is situated in Germany.

I have no payment settings at all inserted, as I am using Spotify for free.

So unfortunatelly. all those ideas did not help.

What I also realized is that in the profile settings I see Germany and Poland on the spotify page while editing the settings, but always Germany is choosen. And after saving, PL is displayed.

[Bearfootrecords]

OK cool, if it's saving it it makes me wonder if logging out of the app and then back in would notice the change, perhaps a fresh install of Spotify? There's a helpful guide on reinstalling here.

If that doesn't work out for you then maybe reach out to Spotify Care through this contact form, facebook or twitter.

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.