I just signed up for the Spotify 30 day free trial. I entered a payment method, got a receipt, and my account said I received the premium upgrade. But when I try to play the music on my android device, it continues try I tell me I need a premium upgrade to play the tracks. Why won't this work?
30 day free trial went through fine. Spotify webpage shows I'm a premium subscriber. But Spotify app on my machine does not recognize me as a premium subscriber. Still shows 'Upgrade' message and when I try to make a playlist 'Offline' it does not allow me.
I had the same problem. I signed up for the 30 day free trial 3 days ago. I started getting messages that Spotify was unable to charge me for the premium service (according to the page that opened when I signed up they weren't supposed to charge me until 10/04) and today they downgraded me from premium to free--so my 30 day free trial didn't even last for 4 days. Every time I try to contact Spotify customer service I get an e-mail that suggests nobody reads any of the messages that I'm sending and that I'm supposed to somehow find my answer here. This is really appalling. I was enjoying the service but if this is how they treat customers they won't be getting any money from me.