30 minutes of ad-free music not allowing video to be played

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30 minutes of ad-free music not allowing video to be played

zoosmell_egbert
Casual Listener

Plan:

Free

Country:

 United States 

Device:

Samsung Galaxy S7

 

My Question or Issue:

 I guess the app updated or something, but whenever I get the opportunity to watch a video in return for 30 minutes of ad-free music, it doesn't give me any way to play the video. I'm attaching a screenshot of what shows up when it plays. I've tried tapping pretty much anywhere but nothing happens. Would be great if it could be fixed, thanks!

Screenshot_20180810-010442.png
3 Replies

Re: 30 minutes of ad-free music not allowing video to be played

Alfredo
Roadie

Hey @zoosmell_egbert.

 

Could you send us the exact Spotify version you're using? Also, let us know if it happens regardless of the internet connection you use (3/4G or WiFi).

 

As a last resource, try reinstalling Spotify to see if it helps.

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: 30 minutes of ad-free music not allowing video to be played

zoosmell_egbert
Casual Listener

The problem fixed itself, thank you though! 

Highlighted

Re: 30 minutes of ad-free music not allowing video to be played

Alfredo
Roadie

You're welcome!

 

We're glad to hear this is fixed now.

 

If anything else comes up, feel free to open a new thread.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp
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