30 minutes of ad-free music not allowing video to be played

[zoosmell_egbert]

Plan:

Free

Country:

 United States 

Device:

Samsung Galaxy S7

My Question or Issue:

 I guess the app updated or something, but whenever I get the opportunity to watch a video in return for 30 minutes of ad-free music, it doesn't give me any way to play the video. I'm attaching a screenshot of what shows up when it plays. I've tried tapping pretty much anywhere but nothing happens. Would be great if it could be fixed, thanks!

[Alfredo]

Hey @zoosmell_egbert.

Could you send us the exact Spotify version you're using? Also, let us know if it happens regardless of the internet connection you use (3/4G or WiFi).

As a last resource, try reinstalling Spotify to see if it helps.

Keep us posted.

[zoosmell_egbert]

The problem fixed itself, thank you though! 

[Alfredo]

You're welcome!

We're glad to hear this is fixed now.

If anything else comes up, feel free to open a new thread.

All the best.