Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey there!
Since I change my account from premium to the duo\couple premuime and added my bf (don't know if it is connected to the broblem or not) the player is stuck showing the same song even though I put different songs.
Sometimes the player just stops the music or loading slowly songs I already downloaded
I pay every month and hope you will fix it soon,**bleep**
Happened to me once and resetting my phone cured it. 😊
I did it and it fix it for few hours but the problem keep coming back.
how can I approch to the custumes service of spotify?
I pay every month for my account
Hey, have you solved your problem yet?
I've been encountering this situation like you on my android phone. Don't know how to fix it...
Hey there folks,
Thank you for your posts here in the Community. We're apologies for the late reply. We just came across this thread.
In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.
If that doesn't do the trick and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.
Note: each person on the plan has to have their own accounts.
Keep us posited.
Cheers!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…