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Account possibly hacked, liked songs and playlists gone.

Account possibly hacked, liked songs and playlists gone.

Plan

Premium

Country

UK

Device

Oneplus 6T

Operating System

Android

 

My Question or Issue

I use spotify a lot on my nightshifts whilst I work and recently random songs started playing on my account as I was listening to my usual playlists. When I get home I try to log into the pc app and it says my password is incorrect. This is worrying as it's always logged in and I didn't change it par when this showed up so naturally I'm freaking out, I go to log into my phone just now and I discover my playlists are all gone, which I have recovered now, but my liked songs are empty. How do I recover them? I'm devastated. Is anyone part of staff able to restore my account at all? There's also a lot of albums I've never listened to in my history and I'd like to know why.

 

Thanks. 

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Reply
1 Reply

Hi @Moistfruit,

 

Sorry that you're having this problem right now. Here is what to do when you think someone else might be using your account. I hope that you are able to get things worked out soon. 

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