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After restarting my phone offline musics are automatically deleting

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After restarting my phone offline musics are automatically deleting

Newbie

 

Plan

Premium

Country

 

Device

Samsung Galaxy s7

Operating System

Android Oreo 8.0

 

My Question or Issue

When I restart my phone I found my offline musics gone I have to download them again

 

But Spotify do still uses my sd card but there is no music in offline mode

 

1 Reply
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Re: After restarting my phone offline musics are automatically deleting

Roadie

Hey @Savage33, welcome to the Spotify Community!

 

Sorry to hear that! Check out the steps under “Downloads unexpectedly removed” at https://support.spotify.com/article/listen-offline-troubleshooting/. They should help with this.

 

Take care 🙂

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