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Al encender o apagar la pantalla de mi Android, se adelantan las canciones 1 o 2 segundos

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Al encender o apagar la pantalla de mi Android, se adelantan las canciones 1 o 2 segundos

Newbie

Desde la última actualización de Spotify, a la hora de encender o apagar la pantalla pulsando el botón de "bloquear pantalla" de mi ZTE Blade A6 Lite, las canciones se adelantan 1 o 2 segundos y es bastante molesto. He probado con los permisos de Spotify y la batería, borrando la aplicación y volviendo a instalarla, y nada. ¿A alguien más le ocurre ésto? Gracias de antemano.

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Re: Al encender o apagar la pantalla de mi Android, se adelantan las canciones 1 o 2 segundos

Moderator
Moderator

Hey there @diegoazarquiel and @CnidiaMagaña

 

Thanks for reaching out - we’re here to help!
 

Hope you don't mind us replying in English as it's the Community's official language.

 

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

 

Hope this helps. Let us know how it goes. 

IvanModerator
Help others find this answer and click "Accept as Solution".
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“Music is the strongest form of magic.” Marilyn Manson

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Re: Al encender o apagar la pantalla de mi Android, se adelantan las canciones 1 o 2 segundos

Visitor

Sé que respondo demasiado tarde, pero como con la última actualización me sucedió exactamente lo mismo, me gustaría saber si terminaste por resolverlo de alguna manera (ya que yo finalmente logre acomodar esta problemática situación y me dí cuenta que no es precisamente culpa de la app y/o sus actualizaciones) ya que parece que no es un problema común.

Solution!

Re: Al encender o apagar la pantalla de mi Android, se adelantan las canciones 1 o 2 segundos

Moderator
Moderator

Hey there @diegoazarquiel and @CnidiaMagaña

 

Thanks for reaching out - we’re here to help!
 

Hope you don't mind us replying in English as it's the Community's official language.

 

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

 

Hope this helps. Let us know how it goes. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson

View solution in original post

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