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Album art / active song does not update while connected to Galaxy Watch Active 2

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Album art / active song does not update while connected to Galaxy Watch Active 2

mushroomy
Visitor

 

Plan

Premium

Country

Norway

Device

Samsung Galaxy 9/Galaxy Watch Active 2

Operating System

Android 10 / Tizen

 

My Question or Issue

While connected to Active 2 Watch, both in standalone and remote mode the album/active song screen does not update on phone.

 

Buttons work, slider works(for changing, is not following time), but album image and song name/artist is wrong. Probably stuck at the last song played by the watch.

 

I have tried reconnecting and restarting the app.

5 Replies

Re: Album art / active song does not update while connected to Galaxy Watch Active 2

Mario
Moderator
Moderator

Hey @mushroomy,

 

Thanks for reaching out about this here in the Community and sorry about the late reply.

 

Would you mind letting us know if you’re still having troubles with this?

 

If you do, we’d first recommend trying a clean reinstall of the app across all  your devices.

 

Let us know how it goes! We’ll be right here if you still need help.

MarioModerator
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Re: Album art / active song does not update while connected to Galaxy Watch Active 2

JamesC20
Casual Listener

Doesn't work. Horrendous app

 

Re: Album art / active song does not update while connected to Galaxy Watch Active 2

Alex
Moderator
Moderator

Hey there @JamesC20,


Thanks for reaching out to the Community!

 

We're aware of this issue and are currently looking into it. You can go ahead and check out this Ongoing Issue thread for the latest updates on the matter. Don't forget to add your +Vote and relevant information as a post. This will help us greatly.

 

Don't hesitate to reach out again if you have more questions.

 

Have a great day!

AlexModerator
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Re: Album art / active song does not update while connected to Galaxy Watch Active 2

Swagson
Newbie

This is still a problem and the ongoing issues link doesn't work for me

Re: Album art / active song does not update while connected to Galaxy Watch Active 2

CarlosE
Moderator
Moderator

Hi there @Swagson,

 

Thanks for reaching out to the Community.

 

If you're still having this issue, we suggest running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble.

 

If this doesn't do the trick, try resetting your watch and unpairing and pairing it again. 

 

We hope this helps. Keep us posted on how it goes.

CarlosEModerator
 
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