Album art on lock screen sometimes not working

[RockL79]

Plan

Premium

Country

Device

LG v60

Operating System

Android 11

My Question or Issue

The album art on my lock screen sometimes won't show when I play music from spotify. It works if I change the song on the lock screen and rarely if I change it in the app. I have tried clearing thr data and cache, and reinstalling the app with no luck.

Example or the background not working

 Example of the background working

 

[Jeremy]

Hi there @RockL79,

Thank you for your post here in the Community. We're happy to help.

Can you confirm if you followed these steps when you reinstalled the app?

If that didn't do the trick and you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

Keep us posted 🙂 

Cheers!