Album cover is really low quality

[marthalovespizza]

The album cover is okay on the main page and the now playing screen, but its low resolution on the notification controls when the song plays in the background. | Device : Redmi 9T | Operating system : MIUI Global 12.0.9, Android 10 | Country : Poland | Plan : Premium

[Huseyin12121212]

Plan

Premium

Country

Turkey

Device

Redmi 9

Operating System

 Android 

My Question or Issue

Music art resolution very low. I uninstalled and reinstall but its same as image below.

1. 

    

   

 

[Huseyin12121212]

same here, please someone help us

[Joan]

Hi there @marthalovespizza, @Huseyin12121212,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on that Android phone?
• When did this start happening?
• Is this on all content?

With this information, we’d be happy to investigate.

Keep us posted.

[Ivelina]

Hi there @Huseyin12121212,

Welcome to the Community and thanks for sending over these screenshots!

Is the resolution low even when you open the content in the app or is it only showing up in this quality in the Now Playing view from the drop-down menu on your phone? Let us also know if you've tried on a different device and if it's the same there and if you noticed when the issue started (if it was after an update of the app for example).

It'd be very helpful if you could also test by logging into a friend's or a relative's account on your device to see if it makes any difference.

We'll be on the lookout 🙂

[marthalovespizza]

it started happening on friday (23.02) at 9 pm, only on the phone and on all content 

[Huseyin12121212]

its not showing in the app, only drop down menu and in situation that i sent  image...

I saw another user in community had this issue and his phone was Redmi 9T. I tested with Redmi Note 9 pro and issue didnt appear. Im not sure but it probably started after last update. (in second day if i remember correct). By the way issue dont happen which songs i downloaded to spotify. 

 

[MartinT]

Hey @marthalovespizza, 

Since you mentioned this is happening on one device, we would advise to try performing a clean uninstall of the app on the affected device. You can see steps on how to perform the uninstall in this article here. Afterwards your app will be renewed and you'll be able to start afresh. 

Hope this helps out, keep us in the loop.

[Susan_GP]

Hi there @Huseyin12121212,

Thanks for your reply.

Does this happen with every song you have not downloaded? Or does it only happen with certain songs? Check if anything changes by connecting to a different network (if you normally use WiFi, try switching to mobile data instead; or change to another WiFi network). Then check if the album cover still looks like that.

On another note, we understand you already reinstalled the app, but we'd recommend running a clean reinstall by following these steps. This is a more thorough process and can sometimes help.

Lastly, let us know the OS version on your device and the Spotify version you're currently running.

We'll be here.

[marthalovespizza]

Didn't work, cover art is still blurry

Any other solutions?

[Huseyin12121212]

Yes it happens with every songs i havent downloaded.

Connecting another network didnt solve also 😞

I already clean reinstalled 😞

OS: MIUI 12.0.3 Global, Redmi 9

Spotify version: Latest

 And it happened after last update. I hope next update will solve this problem

[Yordan]

Hey folks,

Did you notice this after a system update or a Spotify update? @Huseyin12121212, you mentioned this doesn't occur on your Redmi Note 9 pro. Which version of Android / MIUI are you running on it? Do both devices have the exact same version of Spotify installed too?

Cheers!

[Huseyin12121212]

Redmi Note 9 Pro: 8.8.64.554 (not same version)

MIUI Version: 14.0.1

[KaeyasWifey]

When I listen to spotify the image for the song that appears in the notification bar is low quality. I don't know how to fix this and it's really annoying. I even restarted my phone but it didn't help. The image appears pixelated no matter what song I'm playing. How do I make the image quality better? 

 

[Eni]

Hey @Huseyin12121212,

Thanks for sending us this info. 

Could you ask a friend or a relative to log in to their account on your affected device to see if they can replicate this? 

We'll be waiting for your reply.

[marthalovespizza]

For me it was after a spotify update

[L00KKILLA]

i'm having the same issue using a redmi note 9 pro, maybe it's a miui thing?

[Joan]

Hi there folks,

Thanks for the replies. Redmi devices do seem to be the common denominator between all cases we have about this. If any of you have any non-Redmi/MIUI devices on hand, please log in there with your accounts and test if the behaviour is the same. Some screenshots from there would be very helpful.

Let us know how it goes.

[BobKermanIndustries]

Here with a Xiaomi POCO X3 NFC with exactly the same issue, started after Spotify update, right now on MIUI 12.0.8.0

[BobKermanIndustries]

I have also just noticed that ads are full resolution.