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All Song Downloads Removed - 6th time

All Song Downloads Removed - 6th time


This is the 6th time all of the songs I have downloaded have had their downloads removed.  This can be a huge inconvienence since I travel often and don't always have the wifi or time to download 2,000 songs over again.  I have an Android phone.  How can I stop this?



1 Reply

Hey @adammckittrick,


Thanks for getting in touch, and welcome to the Community!


We're sorry to hear you've been having trouble with your downloaded music. 

We recommend checking out the “Downloads unexpectedly removed” section of this article, for some more help with this. 

If the article doesn't help we'd recommend keeping your app updated, and avoiding any cache-clearing apps.


We hope this helps!

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