Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


All downloaded albums disappear from android phone daily

All downloaded albums disappear from android phone daily

Starting recently and with greater regularly (now daily) I find that all the downloaded albums have deleted from my android phone. Strangely playlists are not affected, but every day this week I find all my albums have gone. I download them again over wifi in the evening, they are there for a while but within less than 24 hours they have gone again.

I have followed advice around clearing the cache. Also found and removed offline devices that were not correct. Neither have worked. As I listen daily on my commute, I'm now getting pretty fed up and considering moving service.
1 Reply

Same thing has started happening to me! Sorry I have no advice for you


Suggested posts