All downloaded music disappeared.

Reply

All downloaded music disappeared.

Ftsan
Regular
Yesterday afternoon I was listening my downloaded music and everything was fine.
At night I left home and pressed play button so i could keep listening to the album had downloaded months ago.

40 min later I noticed that there were a gap larger than usual between musics.
I went to my music list with downloaded filter and for my surprise, EVERYTHING was gone.

Then I remebered one more detail. I use extreme quality for download. And when I checked spotify raped my data plan.

12 Replies

Re: All downloaded music disappeared.

Ftsan
Regular
Notice that spotify still using 3.3GB
But no offline music is displayed.
Capture+_2016-08-19-09-46-16.png
Capture+_2016-08-19-09-45-58.png

Re: All downloaded music disappeared.

Toadtoad
Roadie

If you edit your playlist, some music is removed of download. Also, after a few weeks without going online in Spotify, music loses downloads.

Re: All downloaded music disappeared.

Ftsan
Regular
None of that have happened.

I was listening to album and I use spotify everyday.

Also the music wasn't purged as you can see on my screen shot.

Re: All downloaded music disappeared.

Toadtoad
Roadie

I don't know what the issue is, but reinstall Spotify and download all your music again. (Reinsall so it doesn't take extra space above the 3 GB.

Re: All downloaded music disappeared.

Ftsan
Regular
I will use the purge option at settings menu and download my stuff again.

But spotify guys should really take a look at this. I've just lost my data plan for no reason.

It is the 2nd time for me. The first one I thought I've could have done something. But this time I am sure it is a bug.

Re: All downloaded music disappeared.

Shigovatzu
Newbie
I'm having the exact same issue and I have deleted and redownloaded the app multiple times. I even got a new phone yesterday and the same problem occurred.

Re: All downloaded music disappeared.

Ftsan
Regular
What is annoying is that I couldn't find the proper place to report a problem.
I do pay for the service, so I expected to post a bug and receive an official response.

Re: All downloaded music disappeared.

Joe
Community Legend

What's even more annoying is people who don't read. Scroll to the very bottom of this or any other community page and you'll see an "About" link which takes you the the page with ways to get in touch with Spotify. Good luck.

Re: All downloaded music disappeared.

Bearfootrecords
Community Legend

Web: https://support.spotify.com/contact-spotify-support/?contact

Facebook: https://www.facebook.com/SpotifyCares/

Twitter: https://twitter.com/spotifycares

 

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