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Amazon Echo freezes after 3 songs

Amazon Echo freezes after 3 songs

Plan

Premium

Country

United States

Device

G8X ThinQ

Amazon Echo Dot (3rd gen)

Windows 10 PC

Operating System

Android 10

Windows 10

 

My Question or Issue

Within the last week I have found that my Alexa Echo devices are only able to play 3 songs before freezing up. After the third song I am unable to go to the next song or play any other music until I go to my Spotify phone app and "forget" the device. This happens to all of my Echo devices, with each getting 3 songs in before freezing up.

 

Something worth noting is that I used to be able to control my Echo devices via my phone app. They do not seem to sync any more -- moving to the next song or selecting new music on my phone does not control my Echo devices. I am also able to play other songs on my phone while each of my Echo devices play their own unique songs; previously only one song could play at a time on my account regardless of what devices I had connected. I'm wondering if these issues have something to do with that change in behavior?

Reply
1 Reply

After about 2 hours with support, we found this was NOT happening on a test account. They made me a brand new account with all my music and issues persisted. After some more testing I found this only happens to exceptionally large playlists -- it seems like after the 2500 song count things start to bug out.

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