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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Shuffle randomly turns itself on

PlanPremiumDeviceSamsung Galaxy S20Operating SystemAndroid My Question or IssueNumerous times/month Shuffle will turn itself on on my phone when listening in my car, even though I explicitly have turned it off. Today, I drove for 15 minutes with it o...

Casual Listener

Plan Premium Device Samsung Galaxy S20 Operating System Android   My Question or Issue Numerous times/month Shuffle will turn itself on on my phone when listening in my car, even though ...

6 Views

0 replies

0 likes

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Opening Screen View in Android Auto

Plan: Premium Shared with spouseFree/PremiumCountry USA Device SAMSUNG S25 5G ULTRA(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ANDROID(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: Whenever I used to open Spotif...

Visitor

Plan: Premium Shared with spouse Free/Premium Country USA   Device SAMSUNG S25 5G ULTRA (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ANDROID (iOS 10, Android ...

10 Views

0 replies

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Superuser Contribution Repetative advertisements and shuffle function.

PlanFree, have used premium for yearsCountryNetherlandsDeviceSamsung galaxy S24 / Windows 11 Operating System Android 16 and windows 11 My Question or IssueThe shuffle function doesn't seem to work, it plays my liked songs in the same order everytime...

Regular

  Plan Free, have used premium for years Country Netherlands Device Samsung galaxy S24 / Windows 11  Operating System  Android 16 and windows 11   My Question or Issue ...

10323

Regular

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6 replies

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I can't control the volume of my phone when I've joined a Jam of someone else.

PlanPremiumCountrySpainDeviceXiaomi Poco Phone M4 Pro 5GOperating SystemAndroid 13 My Question or IssueWhen I join someone elses jam, and I join on their device I can't control the volume of MY phone. Note that i understand that I can't control the h...

Newbie

Plan Premium Country Spain Device Xiaomi Poco Phone M4 Pro 5G Operating System Android 13   My Question or Issue When I join someone elses jam, and I join on their device I can't contr...

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Superuser Contribution Spotify Android App very slow or unresponsive

PlanPremiumCountryUKDeviceSasmung S25 Ultra, Samsung Tablet S10 UltraOperating SystemSamsung One UI 8 - Android 16 My Question or IssueWhen launching the Spotify Android app on my android phone or my android tablet, I'm unable to interact with the UI...

Casual Listener

Plan Premium Country UK Device Sasmung S25 Ultra, Samsung Tablet S10 Ultra Operating System Samsung One UI 8 - Android 16   My Question or Issue When launching the Spotify Android app ...

tundeolok

Casual Listener

74 Views

2 replies

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Superuser Contribution Widget on Android Auto no longer appears

PlanPremiumCountryUSADevicePixel 9Operating SystemAndroid 16 My Question or IssueSince updating to Android 16 a few weeks ago, the widget no longer appears on Android Auto when playing music or podcasts, when I'm using another app.

Newbie

  Plan Premium Country USA Device Pixel 9 Operating System Android 16   My Question or Issue Since updating to Android 16 a few weeks ago, the widget no longer appears on Android...

Novy

Moderator

37 Views

1 replies

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Solved!!Superuser Contribution Jam Auto-Invite does not work.

PlanPremiumCountryUSA Device(Samsung S24+)Operating System(Android 16 One UI 8.0) My Question or IssueMy Galaxy S24+ extremely new phone doesnt support auto invite apparently according to Spotify app it says (Auto-invite people nearby Auto-invite isn...

Regular

Plan Premium Country USA 🇺🇸 Device (Samsung S24+) Operating System (Android 16 One UI 8.0)   My Question or Issue My Galaxy S24+ extremely new phone doesnt support auto invite appare...

Jaba2

Casual Listener

152 Views

6 replies

1 likes

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Superuser Contribution Spotify connect stopped working on NAD C338 after upgrade to android app 9.0.82.1008

Plan Premium Country Poland Device Pixel 7 Pro / Samsung S22 Operating System Android 16 My Question or Issue I've been using spotify to stream to my NAD C338 via spotify connect for couple of years now. Recently it stopped working - only google cast...

Casual Listener

Plan Premium Country Poland Device Pixel 7 Pro / Samsung S22 Operating System Android 16   My Question or Issue I've been using spotify to stream to my NAD C338 via spotify c...

luborj

Casual Listener

177 Views

6 replies

1 likes

Android
google cast
receiver
spotify connect
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Superuser Contribution Adding a song to multiple playlists

PlanPremiumCountryUnited StatesDeviceSamsung S24+Operating SystemAndroid Version 16 My Question or IssueI can't add a song to multiple playlists in different folders. This new ui for adding songs to playlists is TERRIBLE for folders. I can't express ...

Casual Listener

Plan Premium Country United States Device Samsung S24+ Operating System Android Version 16   My Question or Issue I can't add a song to multiple playlists in different folders. This ne...

Novy

Moderator

49 Views

1 replies

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Superuser Contribution Track list doesn't highlight which song is currently playing

Track list doesn't highlight the song being played until I go another app, even just Home or Settings, and then go back to the Spotify app, then the song being played gets the green font.The video screenshot linked shows this better than I can explai...

Regular

Track list doesn't highlight the song being played until I go another app, even just Home or Settings, and then go back to the Spotify app, then the song being played gets the green font. The video ...

AlejaR

Moderator

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1 replies

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Gapless playback isn't working Google Home + Spotify Connect

I see very noticable pause between tracks when using Googe Cast + Spotify Connect and no option to remove it

Regular

I see very noticable pause between tracks when using Googe Cast + Spotify Connect and no option to remove it 😞     

Amay

Spotify Star

54 Views

1 replies

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Can't hear sound post update

PlanPremiumCountryIndiaDeviceOneplus 12Operating SystemAndroid 15Software Version CPH2573_15.0.0.860 (EX01V80P01)My Question or IssuePost Sportify version update to 9.0.84.1338 and Android September security update (CPH2573_15.0.0.860 (EX01V80P01) no...

Casual Listener

Plan Premium Country India Device Oneplus 12 Operating System Android 15 Software Version CPH2573_15.0.0.860 (EX01V80P01) My Question or Issue Post Sportify version update to 9.0.84.1338 an...

Soum16

Casual Listener

73 Views

2 replies

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Why do the podcasts i listen to sometimes play in the wrong order?

PlanPremiumCountryEstoniaDeviceSamsung S22; S24Operating SystemNewest android and older ones My Question or IssueSometimes when I listen to podcasts, they play in correct order - oldest to newest. But sometimes the play in backward order - from newes...

Visitor

Plan Premium Country Estonia Device Samsung S22; S24 Operating System Newest android and older ones   My Question or Issue Sometimes when I listen to podcasts, they play in correct ord...

Amay

Spotify Star

64 Views

1 replies

2 likes

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App Crashing Pixel 9 on Wifi

Recently my Spotify app has become unusable while connected to my home wifi. It opens but just freezes and then crashes. Disconnect from wifi and use mobile data... It comes back to life. I have no issues with my wifi and it's only recently started h...

Casual Listener

Recently my Spotify app has become unusable while connected to my home wifi.  It opens but just freezes and then crashes.  Disconnect from wifi and use mobile data... It comes back to life....

ChrisM55

Casual Listener

217 Views

10 replies

1 likes

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Superuser Contribution Android app thinks i'm connect to Data not WiFi. Won't play lossless or download

Plan Premium Device Google Pixel 8 Operating System Android Latest My Question or Issue The app seems to think that, even when i have my mobile data off and am connected to a strong network, I am always connected to mobile data and won't let me downl...

Casual Listener

Plan Premium Device Google Pixel 8 Operating System Android Latest   My Question or Issue The app seems to think that, even when i have my mobile data off and am connected to a s...

Eni

Moderator

80 Views

2 replies

0 likes

Android downloading music Spotify app
Cellular Data
lossless
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Superuser Contribution Some downloaded podcast files are deleted

PlanPremiumCountryHungaryDeviceSamsung A54Spotify version9.0.82.1032 My Question or IssueHi there, I've been noticing for the last couple of weeks that some of the automatically downloaded podcast files are removed from the phone later (but they're s...

Regular

Plan Premium Country Hungary Device Samsung A54 Spotify version 9.0.82.1032   My Question or Issue Hi there,   I've been noticing for the last couple of weeks that some of the a...

Novy

Moderator

134 Views

5 replies

0 likes

Samsung
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Superuser Contribution Sound Capsule not showing streams on Android

PlanPremium FamilyCountryIndiaDeviceGalaxy S23Operating SystemAndroid (the latest one, idk the name) My Question or IssueThe stream counts in my sound capsule is not showing on my phone, while I can still see it in on my iPad.PS: I was uploading the ...

Regular

Plan Premium Family Country India Device Galaxy S23 Operating System Android (the latest one, idk the name)   My Question or Issue The stream counts in my sound capsule is not showing ...

Priyam212

Regular

286 Views

8 replies

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Triple-press on headphones no longer works in Spotify (Samsung S9 & S25)

About six months ago, Spotify stopped recognising the triple-press on headphone buttons to go back a track. I’ve tested this on both a Samsung S9 and an S25, using several different headphones (wired and Bluetooth), and the result is always the same....

Music Fan

About six months ago, Spotify stopped recognising the triple-press on headphone buttons to go back a track.   I’ve tested this on both a Samsung S9 and an S25, using several different headphon...

Amay

Spotify Star

101 Views

1 replies

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Superuser Contribution The album artwork or cover art displayed while playing a song is completely different

PlanPremiumCountryIndiaDevicePixel 8, 2024Operating SystemAndroid 16 My Question or IssueThe album artwork or cover art displayed while playing a song is completely different . Let's say I was clicked to play this song "kannaana kanne" and this song ...

Casual Listener

Plan Premium Country India Device Pixel 8, 2024 Operating System Android 16   My Question or Issue The album artwork or cover art displayed while playing a song is completely different...

Kpcs235

Casual Listener

115 Views

2 replies

0 likes

album art
cover art mismatch
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Solved!! Spotify app is crashing on attempting the launch

PlanPremiumCountryPolandDeviceOppo Reno 12 Pro 5GOperating SystemAndroid 15/ColorOSApp version (shown in phone settings) 9.0.84.1320 My Question or IssueBasically just what the title said. Suddenly out of nowhere the app stopped working in the middle...

Casual Listener

Plan Premium Country Poland Device Oppo Reno 12 Pro 5G Operating System Android 15/ColorOS App version (shown in phone settings)  9.0.84.1320   My Question or Issue Basically ju...

Admiralus

Casual Listener

169 Views

1 replies

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