[Android] Spotify plays music without any notification

[danergo]

Plan

Premium

Country

Hungary

Device

Samsung Galaxy Fold

Operating System

Android 10

My Question or Issue

I have a connected watch (Galaxy Watch) with Spotify app installed and a Buds for headphone. 

There is a very frequent issue (happens every day): I start playing some music from the watch (on the phone), and after a while (some hours) the music stops. I have no idea why, but after this point if I play again from the watch: the music starts, but no ongoing notification is being posted. Also, if I manually open Spotify on the phone, it shows different music than it actually plays. Only exit condition is to force close the app.

Tried reinstall, clear cache, reboot phone, reboot watch, reset Bluetooth connections to factory. Everything is up-2-date, and I have to force close Spotify manually every day. Very frustrating.

[Ivan]

Hey there @danergo, 

Thanks for searching for the answer you need here!

Keep in mind we're currently investigating an issue causing Spotify on Galaxy Active not to run as expected. Check out this Ongoing Issue and add your vote by clicking on the +VOTE button. Make sure you follow the steps under Status Update as well. 

It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any questions.  

[danergo]

Hi, thanks for the quick heads-up, unfortunately this is not the same issue:

• my watch is still on Tizen 4.1
• the issue happens on the phone! (not on the watch)

Thanks,

D

[Jeremy]

Hey there @danergo,

Thank you for your reply.

As @Ivan mentioned - we're currently investigating an issue causing Spotify on Galaxy Active not to run as expected.

In the meantime - can you to perform a clean reinstall of the app to make sure there's no old cache files causing this.

Keep us posted 🙂

Cheers!

[danergo]

"Tried reinstall, clear cache, reboot phone, reboot watch, reset Bluetooth connections to factory. Everything is up-2-date, and I have to force close Spotify manually every day."

Thank you for your reply!

[Jeremy]

Hey again @danergo,

Thank you for your reply and confirmation.

In this case we suggest that you leave a +VOTE and Subscribe to this ongoing issue for any updates.

Cheers 🙂