App crash

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App crash

yosefo
Regular

The app Crash after search Iván Ferreiro, select all EP, try to add some single to the queue

Plan

Premium

Country

Spain

Device

Bq

Operating System

 Android Oreo

 

5 Replies

Re: App crash

Rock Star 22
Rock Star 22

Hey @yosefo, and welcome to the community.

Hope you're doing great! 

 

Sorry to hear this. Could you try a clean reinstall of the app? If that doesn't help, please send me a screenshot of any error messages being shown, and let me know what's happening exactly.

 

Keep me posted :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: App crash

yosefo
Regular

Thank you in avance.

There is no error Code, the Spotify disappear. It is close after press dots (...) To open the menu

Re: App crash

Rock Star 22
Rock Star 22

Hey @yosefo.

 

Yes, I understand what you're saying. Did the clean reinstall of the app help? Also, please send me a screenshot of what you're seeing.

 

Let me know how that goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: App crash

yosefo
Regular

Reinstall is not the solution.

These are the screenshotsScreenshot_20190113-163626.png1. Choose artist 2. View all EP

 

Screenshot_20190113-163629.png3. Try to add a single to the queue

 

 

Re: App crash

Rock Star 22
Rock Star 22

Hey @yosefo.

 

Thanks for the screenshots.

Let's try these steps first:

 

  • Try this on another device
  • If the first one didn't help, please try on the same device with another account (maybe one from a friend/family member)
  • Let me know if you're using Spotify connect
  • Try using another internet connection
  • See if it happens with other artists

Let me know what you come up with! :)

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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