Announcements

App crashing on S7 edge - marshmallow 6.0.1

App crashing on S7 edge - marshmallow 6.0.1

kraynera
App constantly crashes when i play both playlists both offline and online. Noticed this when i switched to samsung s7 edge. Can't even finish one song without it shutting down. Cached songs even stop playing. I need help solving this or will quit paying premium.
Reply
2 Replies

Bittencourt

Hi @kraynera,

 

Have you tried reinstalling the app?

 

It may also be a SD issue. Let me know about the reinstallation.

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Force close Spotify through App Settings and Task Manager, then remove your SD card and try to open up Spotify. If Spotify opens up correctly after that then I'm thinking about that there has to be a offline track stuck in your SD card, you can format your SD card with your computer and then add your SD card back.

 

Let me know if this helps you out.

Suggested posts

Env: prod