App ist sehr langsam oder reagiert überhaupt nicht mehr

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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Casual Listener

Same problem here. I’ve been premium user (again) since about 2 months and ever since I’ve been logging in/logging out / clearing cache / clean reinstalling on a regular basis, and restarting the app / rebooting the device everyday and even removed the SD Card some weeks ago, trying everything all over again. Nothing works and I’m exhausted trying. Every solution only helps out for one day or two, until the known issue starts all over again.

 

Since I began using Spotify for Android, I’m more busy with app maintenance than actually listening to music. If there’s anything that the Spotify app can do reliably is loading… loading… loading… loading… forever without results. My listening experience with Spotify often ends up with desperately giving up trying any further and switching to other Apps, like YouTube etc. As a paying user I actually expected a finished app that works, and not one that I’d spend more time with troubleshooting than music listening. I don’t have any issues with any other streaming apps.

 

The only solution I found so far to make the app work is to start the app and to wait 5-10 minutes and to let myself surprise if it eventually works. Sometimes it works in that case, and sometimes it doesn’t. Sometimes I need to click repeatedly countless times on a song, or a podcast episode, in order to get anything played, or an album or playlist to be displayed at least (regularly empty pages are shown, just like the screenshot, someone else has posted here before, or a black screen with the animated green circle as an hourglass, which remains without results). By the time the app finally manages to show anything – if ever - , my mood to listen is already gone, and rather spoils the mood than actually setting the mood for music. Thus, using Spotify means for me, to keep other music apps in reserve, in order to play music anytime, since Spotify fails in this matter regularly.

 

Would you please consider fixing this issue?

 

Since I use Spotify for Android mostly while traveling or commuting, I’d be happy to use this app for music listening instead of repeated troubleshooting in vain while sitting in the bus or at the gym.

If I wasn’t reliant on sharing playlists on Spotify with some DJ friends of mine, I would’ve quit Spotify long ago.

 

My devices: Moto G6 with Android 9 (on a regular basis, battery optimization is deacitvated), and to test the Spotify app: Samsung S5 Neo with Android 6 and Sony Xperia Tablet Z with Android 5

Network coverage: LTE and WiFi.

Also tried with new accounts on these devices.

Same experience everywhere.

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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Visitor

Hi,

 

ich hab auch seit Monaten ähnliche Probleme und Spotify in der letzten Zeit nur noch über ein anderes Device nutzen können, weil auf meinem Galaxy gar nichts mehr ging. Alles, was hier so vorgeschlagen wurde, hat nix gebracht. Nun hab ich grade den Speicherort von 'SD-Karte' auf 'internen Speicher' geändert (in den Einstellungen bei Spotify) und - zumindest für den Moment - sieht es so aus, als würde es wieder funktionieren.

 

Viele Grüße

Julia

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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Casual Listener

Ich drücke Dir die Daumen, dass das klappt. Bei mir hat die Umstellung des Speicherortes von 'SD-Karte' auf 'internen Speicher' nichts gebracht. Kürzlich habe ich mein Handy auf Werkseinstellungen zurückgesetzt (ja, nur wegen Spotify...). Diesmal funktionierte die App nicht nur 2 Tage, sondern sogar ganze 3 Tage einwandfrei, bis sie wieder "wie gewohnt" quälend langsam und unbrauchbar wurde und nichts mehr abspielt. Oder man wartet wieder 10 Minuten nach Appstart und lässt sich überraschen, ob die App danach reagiert.

 

PS: Liebes Spotify-Team: liest Ihr hier überhaupt mit? Kann man irgendwann oder überhaupt mit einer Lösung rechnen?

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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Moderator
Moderator

Hi everyone,

 

We're sorry to hear the mobile app is causing you trouble.

 

Rest assured that we're continuously improving the app and optimizing it, but there are many different factors that might be causing latency. Having a large collection consisting of Albums or audio books (e.g. Die Drei ???) that contain many titles may result in the app becoming unresponsive.

 

We'd recommend removing some of the above mentioned items from Your Library and see if you notice any difference in the app's behavior.

 

Going forward, we'd like to refer you to this ongoing issue thread where we're keeping everyone up to speed who's affected by this issue.

 

Hope you'll find this clarification useful. We’ll be right here if you still need help!

XeniaModerator
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Re: App ist sehr langsam oder reagiert überhaupt nicht mehr

Casual Listener

Hello Xenia,

 

If a large collection consisting of albums or audio books containing many titles may result in the app becoming unresponsive – then shouldn‘t this be a reason to develop the app to speed up a little, don‘t you think? If I should remove items from my library, as you suggested, Spotify‘s service among other things as a music library isn‘t justified – and just additionally forces me to use alternative apps. Besides that: even if I load a page, which contains just one single track, the app is unresponsive as well. It‘s tough to comprehend, that the issue derives from large contents.

 

Thanks for the link to the ongoing issue thread. Honestly, it has shocked me, that that thread you‘ve suggested is already set on Status „Not right Now“, even after various similar complaints there. It just decreased my hope for a useful solution.

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