App problems

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App problems

Alias53rsuv
Casual Listener

 

Plan

Premium

Country

 US

Device

Samsung Galaxy 8

Operating System

Android Oreo

 

My Question or Issue

 I'm having severe problems with this new player. Almost every time I try to seek in the track it will reset to zero and I'll be unable to seek anymore. Also the app will remove the notification causing the app to break when I reenter it. Sometimes when I open the app it will take minutes for any content to load offline or online.

Screenshot_20180908-195049_Spotify.jpg
3 Replies

Re: App problems

Rock Star 22
Rock Star 22

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next :)

Billy-JRock Star 22
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Re: App problems

Alias53rsuv
Casual Listener

I've restarted and deleted the app many times over. I'm running Android 8.0.0

 

Re: App problems

Rock Star 22
Rock Star 22

@Alias53rsuv,

 

Thank you for the reply :)

 

In this case, could you try removing your registered offline devices following these steps? Also, could you try using a different internet connection if possible to see if that helps?

 

Keep me posted.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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