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Plan
Premium Family
Country
Slovakia
Device
Sony Xperia XZ1
Operating System
Latest Android
Internet Connection
4G (>150mbps), WiFi (>15mbps)
Issue
I've been having lots of problems with my Android Spotify app in the past few months. To name a few of them:
I've tried restarting the device, reinstalling the app, deleting cache and data, to be sure it's not my phone being slow, I've downloaded Tidal (just to check my device) it ran perfectly right.
What can I do to solve these problems? And please don't try to resort to the horrible solution of reinstalling my Android because that is such a lame answer (no offense)
thanks for your help
Tom
Hey @tomasojak,
Thanks for reaching out to us about this! Sorry to hear you're having these issues on Android.
We're glad to say that we've brought back the Andriod widget with a few improvements! Make sure to update your app 🙂
As for the other issues you're having on Android, could you try the following steps:
Let us know how you get on! We'll be here in case you need any further help.
I have already reinstalled the app and it didn't help much. The app doesn't run so extremely slow as it used to (probably the latest released fixes) but it's still really slow though, it sometimes takes 20-30 seconds to load a simple album. So the reinstall didn't solve it once for all.
Thanks for Your reply
Tom
Hey @tomasojak,
Thanks for getting back to us 🙂
Could you confirm that you tried clearing the app data and that you removed you offline devices?
If so, have you tried connecting to a different network and seeing if that changes anything for you?
Keep us posted 🙂
It doesn't change much but it really seems like the new patch fixed a lot of it after many months of struggles. The app is now overall faster and I dont encounter as many bugs and loading (but still sometimes do). I have also removed the offline devices and it still slows down time to time. The only sort of problem now is the Autoplay not working
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