App unresponsive in Album and Artist categories in new version of Spotify Premium

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App unresponsive in Album and Artist categories in new version of Spotify Premium

SReuben
Casual Listener

Plan: Premium

Country: USA

 

Device

Moto e4

Operating System

Android

 

My Question or Issue

Updated version makes it nearly impossible to listen to tracks under albums and artist categories. App extremely slow or completely unresponsive. 

1 Reply
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Re: App unresponsive in Album and Artist categories in new version of Spotify Premium

Moderator
Moderator

Hey there @SReuben,

 

Thanks for posting about this here in the Community!

 

We'd first recommend making sure that both the app and your Android device are updated to the latest version available.

 

If that doesn't do the trick, we'd suggest checking if the issue persists with a different WiFi or 3G/4G connection. If it works with another connection, we recommend contacting the service provider of the original network for more information.

 

It might also be a good idea following the steps in this Spotify Answer for a clean reinstall of the app.

 

Let us know how you get on! We'll be right here if you're still having troubles.

 

Have a lovely day 🙂

KaterinaModerator
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