App won't open

[sophonesipp]

Hello,
Mine does the same. I downloaded newer version yesterday and now cannot do anything.
It just goes black and closes.
I am in UK.
Have tried everything you can think of. Not very happy as paying for the music.
Sophie

[Kirsten341 · Accepted solution]

I just did a software update on my s5 as per another help forum and it fixed my spotify app issue. Go into settings and look for 'about device' then download the update. Hope this helps as spotify are taking there time picking up on this. Kirsten

[charlie-smith]

Same here. On galaxy s5 not been working since Tuesday. Black screen then throws me out. Account working on my husbands s5 but he disables updates. Frustrated!

[squidthekid42 · Accepted solution]

two different options. as mentioned above, try a manual update of the android os:

-settings

-about device

-system update

if that doesn't help, this should be a link to download the old android version of spotify. uninstall spotify, then donload this one. 

https://d1clcicqv97n4s.cloudfront.net/android/s5/SpotifyAndroid.apk

let me know if this works!

[charlie-smith · Accepted solution]

Thanks squidthekid42, im up and running again. Had forgotten I'd disabled the android updates (last one gave me a whole load of problems). Updated the software and reinstalled spotify and voila! Cheers

[magoda]

I'm having the same problem and it's getting annoying - Version of Spotify
3.8.0.800

- Current version of Android
5.0

- Brand/Model of device
Samsung Galaxy S5

- Date it started happening
10-Oct-15

- Country
Honduras

[kelly_quintana]

i have the same issue... 

- Version of Spotify: 3.8.0.800

- Current version of Android: Lollipop 5.0

- Brand/Model of device: Samsung Galaxy S5

- Date it started happening: October 5th, 2015

- Country: Nicaragua

[Nico_xis_s5]

Same issue same device

Version of Spotify: 3.9.0.965

- Current version of Android: Lollipop 5.0

- Brand/Model of device: Samsung Galaxy S5 (G900M)

- Date it started happening: October 14th, 2015

- Country: Chile

[Indifférence]

Same issue

Version of Spotify: 3.9.0.965

- Current version of Android: Lollipop 5.0

- Brand/Model of device: Samsung Galaxy S5 (G900F)

- Country: France

[Indifférence]

Version of Spotify: 3.9.0.965

- Current version of Android: Lollipop 5.0

- Brand/Model of device: Samsung Galaxy S5 (G900F)

- Country: France

[debnhow]

I have same issue and app has now corrupted my memory card - may have lost thousands of photos!!

Updated Nov 12-2015
Soptify version : 4.1.0.868
CANADA

Android 4.4.2

Samsung 3gs