Artist radio doesn't work

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Artist radio doesn't work

user-removed
Not applicable

Plan

Premium

Country

Russia

Device

Pixel 3 and iPhone XS

Operating System

Android 11

 

My Question or Issue

I can't play any artist radio on my phone (both android and iphone) - "playlist not found" appears. On my desktop app everything works.

 

I tried to reinstall spotify on both my phones with no success.

3 Replies
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Re: Artist radio doesn't work

Moderator
Moderator

Hey there @artgx,

 

Thanks for reaching out about this in the Community!

 

Apologies for the delayed reply, we've just come across this thread.

 

If you're still having this issue we recommend trying a clean reinstall of the app. This is different than a normal reinstallation. You can check out this guide for the device relevant steps.

 

If the issue persists after that could you tell us if it only happens on certain artist Radios or on every one you've tried.

 

We'll be on the lookout for your replies. 

 

Thanks.

 

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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Re: Artist radio doesn't work

Casual Listener

Hi Alex,

 

I've already managed to resolve the issue with support in twitter. The solution was to delete my account and to create a new one with the same email. Support team helped me to transfer all data between old and new accounts.

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Re: Artist radio doesn't work

Moderator
Moderator

Hi @artgx,


Thanks for your reply and for letting us know that our colleagues from the Twitter support channel have helped you 🙂

 

Don't hesitate to reach out again if you have more questions in the future.

 

Have a great day!

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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