Autoplay not working in 2021

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Autoplay not working in 2021

Josip1
Regular

 

Plan

Premium

Country

Croatia

Device

Samsung Galaxy S20+

Operating System

Android 11

 

My Question or Issue

Autoplay is not working from search. When I search for a song and the selected song finishes, nothing plays after it, the song radio does not start to play automatically. Pressing the forward button also does nothing but restart the searched song. I have the latest app version, I have performed a clean reinstall as per instructions here, I have given all permissions to the Spotify app, as well as exempted it from all battery saving and optimization. All in all, I have tried every solution offered on the forums, but nothing seems to work. This issue persists on other phones, but not on Windows. Members of my family also have this issue.

12 Replies

Ivan
Moderator
Moderator

Hey @Josip1

 

Thanks for getting back to us. 

 

If this persists after a clean reinstall and enabling all settings for Spotify it'd be helpful to check how it goes when a different Spotify account gets logged in on your device to see if this could be an account-related issue.

 

You can ask a friend or family member to log in to their own Spotify account on your device, or simply create a test account for this purpose. 

 

If it works with another account, you can follow the steps in this Spotify Answer next.

 

Keep us in the loop here. 

IvanModerator
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Josip1
Regular

Thank you for the answer!
As per your instructions, I have tried both my sister's and my girlfriend's accounts on my phone. No dice. I have also checked if the problem persists when I log into my account on their phones, and it does. Furthermore, they have the same issue on their accounts and phones. 

Ver
Moderator
Moderator

Hey @Josip1,

 

Thanks for getting back to us 🙂

 

Could you try creating a new account here to check if anything changes? That way we can see if it's an account or a device-related issue.

 

In case you're using an SD card, you can remove it, reinstall Spotify and then try running the app without the SD. Sometimes the SD card can lead to issues with the cache.

 

Keep us in the loop! We'll be right here if you have any questions.

 

 

VerModerator
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Josip1
Regular

Thank you for your answer!

I have just tried it with a new account, and again no luck. I also treid it on my girlfriends phone and the result was the same.

Also, I'm not using an SD card.

Ivan
Moderator
Moderator

Hey @Josip1

 

Thanks for keeping us posted. 

 

Just to confirm, is this happening only when you and the others are connected to a certain Internet connection? If possible, we'd suggest connecting to a different network (for example, if this is happening when you're connected to 3G/4G, try switching to a WiFi connection). 

 

If it works with another connection, it’d be a good idea troubleshooting further the original one (for example, by restarting your router). You can also reach out to the service provider of the original network so that they can take a look on their end as well.

 

We'll look out for your reply.  

IvanModerator
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Josip1
Regular
Hi, thanks for the answer.
I tried it on multiple WiFi connections as well as 3G/4G, and still no luck.

Alex
Moderator
Moderator

Hey @Josip1,


Thanks for the reply.

 

Did you try enabling Notifications for Spotify, like @GoofyB has suggested?

 

Let us know if that helps.

AlexModerator
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Alex
Moderator
Moderator

Hey @Josip1,

 

Thanks for reaching out about this in the Community!

 

We'd recommend you run a clean reinstall of the Spotify app, following this exact guide. This will assure that all app data and cache are cleared and that you're running the latest version of the app.

 

Also, make sure that Mobile data and WiFi are both enabled for Spotify in the app settings on your phone.

 

Keep us posted if you need more help.

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

Josip1
Regular

Thanks for the reply!
I reinstalled the app once more, as per instructions, but unfortunately the problem persists. Also both WiFi and Mobile data are enabled.

GoofyB
Casual Listener

I was about to ask the same question so I figured I'd add my comments to this one.
So, same issue as Josip1 described, but problem also occur with desktop app on Windows.

Is there a "scenario" where is is actually normal that no songs are played after the last playlist songs while "autoplay" is enabled?

GoofyB
Casual Listener

For what it worth, I finally figured out what was the problem, and it's totally my fault-ish. I just remembered that couples of weeks ago, I disabled push notifications for a couples of categories from Spotify settings (Settings >> Notifications):

- Recommended Music

- New Music

- Playlist Updates

Not sure exactly which one did the trick but turning Push Notification back on did the trick. 

 

Hope this helps someone else. And if not, I'm sur I'll stumble upon this post in a couple of years, when I'll have totally forgot how to fix this issue and looking it up on Google it =op

Jeremy
Moderator
Moderator

Hi there @GoofyB,

 

Thank you for your reply and for sharing your fix.

 

We're really glad to hear that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

 

Take care!

JeremyModerator
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