Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Bad sound on headphones

Solved!

Bad sound on headphones

I used the spotify premium for some time now and I usually listen to music with the 3.5mm jacks, but after this last update the sound is without any quality, without any kind of bass. It's like listening to music, with some very poor quality speakers.
Before doing the update, the sound was very good, now it's **bleep**. But if you connect the spotify over bluetooth the sound looks good in it.
Does anyone else have the same problem?

Reply

Accepted Solutions
Marked as solution

@fjmalo,

 

Were you able to follow all these steps here: https://community.spotify.com/t5/Android/Android-Troubleshooting-Spotify/m-p/113082#M6612? 

 

Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies

Hey @fjmalo,

 

Sorry to hear this. 

 

Could you try following these steps in this support article to see if that helps: https://support.spotify.com/using_spotify/system_settings/high-quality-streaming/?

 

Let me know how you get on 😊

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi
I've tried changing the music quality to very high, but de problem continues. 

And i don't have de equalizer option. 

 

Marked as solution

@fjmalo,

 

Were you able to follow all these steps here: https://community.spotify.com/t5/Android/Android-Troubleshooting-Spotify/m-p/113082#M6612? 

 

Let me know how this goes!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts