Behind the Lyrics doesnt work

[kuralsz3500]

Behind the lyrics doesnt work. I follow all steps but it is still not working. I have that issue from after update. Before i have all lyrics from songs but not now.

Plan

Premium

Country

 TURKEY

Device

Samsung Galaxy J7 (2014)

Operating System

Android

My Question or Issue

 Behind the lyrics doesnt work. I follow all steps but it is still not working. I have that issue from after update. Before i have all lyrics from songs but not now. Im tried at (Drake -In my feelings)

[Katerina]

Hey there @kuralsz3500,

Thanks for posting and welcome to the community!

Just to confirm, is this happening to a certain song, or all? 

Please note that Behind the Lyrics is available for selected playlists and tracks and
does not work in Offline Mode.

Keep in mind that you should be able to find more info about this feature here.

If that doesn't help, we'd suggest performing a clean reinstall of the app on your device by following the steps below:

1. Head here and click Remove all devices
2. Go to your Spotify settings, scroll down to Storage and then clear the cache
3. From the Android home screen, tap Settings > Apps
4. Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
5. Switch your device off and wait a couple minutes
6. Switch your device back on
7. Open the Google Play Store then search for and install the Spotify Music app

Let us know how it goes 🙂

[kuralsz3500]

##- i have complete ur steps but it doesnt work again -##

[kuralsz3500]

Nothing Changed !

[Peter]

Hey @kuralsz3500.

Thanks for letting us know.

To confirm, have you noticed this happening just with 'In My Feeilngs' by Drake, or is this happening with other songs?

If so, could you tell us which songs you are expecting to see the Behind My Lyrics feature for?

Keep us posted!

[kuralsz3500]

It is happenning on all songs. I was see all lycris. But not now since 1.5 months.

[Guido]

Hey @kuralsz3500.

Thanks for getting back to us.

We'd like to further investigate. Could you please send over the following:

1. Android version
2. Spotify version

Looking forward to your reply 🙂

Have a nice day.