Bluetooth and Lock Screen media controls not working

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Re: Bluetooth and Lock Screen media controls not working

lenzy1
Casual Listener

The solution is to

clear the cache and data of the Spotify app:

Step 1. From a Home screen, touch and swipe up or down to display all apps.

Step 2. Tap on Settings.

Step 3. Tap on Apps.

Step 4. Scroll down and tap Spotify app.

Step 5. Tap Storage.

Step 6. Tap Clear cache.

Step 7. Tap Clear data.

Then,

Step 1. From the Home screen, swipe up to display all apps.

Step 2. Tap on Settings

Step 3. Tap on Apps

Step 4. Tap Menu

Step 5. Tap Reset app preferences ,then follow the prompt to proceed with the reset

Most Importantly, To clear the cache and data of the Bluetooth app:



Step 1. From a Home screen, touch and swipe up or down to display all apps.

Step 2. Tap on Settings.

Step 3. Tap on Apps.

Step 4. Tap on Show system apps.

Step 5. Scroll down and tap Bluetooth app.

Step 6. Tap Storage.

Step 7. Tap Clear cache.

Step 8. Tap Clear data.

I've had that problem for over 6 months, until today I just got off a live chat with Samsung agent. I have a galaxy note 5, I believe this is a Samsung issue. But that should fix your problem. The last step should be the fix, but try all to be sure! Good Luck!

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