Bluetooth play/pause button not working with latest update

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Bluetooth play/pause button not working with latest update

hustoj2
Newbie
V8.4.4.810
Samsung Note 4
Android 6.0.1

I listen to music over my car's Bluetooth and my car has a single play/pause button. That button is expected to pause the music if it's playing and play the music if it's currently paused. In my other apps this is behaving as expected. But in the Spotify app right now it will only play the music. If it is currently playing and I tap that button the music will stutter but not pause.

I know this was working for me with the Spotify app in the past but I don't know if I have seen it work as expected with this specific phone. I recently changed phones and I don't recall if I have seen it work since I switched.
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Re: Bluetooth play/pause button not working with latest update

lenzy1
Casual Listener

The solution is to



clear the cache and data of the Spotify app:



Step 1. From a Home screen, touch and swipe up or down to display all apps.

Step 2. Tap on Settings.

Step 3. Tap on Apps.

Step 4. Scroll down and tap Spotify app.

Step 5. Tap Storage.

Step 6. Tap Clear cache.

Step 7. Tap Clear data.







Then,





Step 1. From the Home screen, swipe up to display all apps.

Step 2. Tap on Settings

Step 3. Tap on Apps

Step 4. Tap Menu

Step 5. Tap Reset app preferences ,then follow the prompt to proceed with the reset



Most Importantly, To clear the cache and data of the Bluetooth app:



Step 1. From a Home screen, touch and swipe up or down to display all apps.

Step 2. Tap on Settings.

Step 3. Tap on Apps.

Step 4. Tap on Show system apps.

Step 5. Scroll down and tap Bluetooth app.

Step 6. Tap Storage.

Step 7. Tap Clear cache.

Step 8. Tap Clear data.



I've had that problem for over 6 months, until today I just got off a live chat with Samsung agent. I have a galaxy note 5, I believe this is a Samsung issue. But that should fix your problem. The last step should be the fix, but try all to be sure! Good Luck!

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