So let us reflect. You had a working app which also contained all the features everybody was looking for. So then you decide to build a new app for reason x (probably a good one), okay nothing wrong with that.
You put out a beta and your userbase gives you feedback during that beta phase. Your users tell you all about the things that are wrong with the new app and that it doesn't work, not to mention all the missing features of the old app. You completely ignore this feedback and just straightup release the app in it's broken and unfinished state.
So we get mad, we start complaining.
And yet again, instead of working your arses off to produce an app which might qualify as acceptable you just lean back, no updates, no announcements what so ever, nothing!
Bravo, just a textbook example on howto lose clients.
Now tell me Spotify. I'm paying for this service, but I've been unable to use this service. But yet I am paying for this service. So what am I todo?