Bug with latest android version. Mute tracks in offline mode

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Bug with latest android version. Mute tracks in offline mode

ErichBuhler
Regular

I am having a serious issue with the new Spotify version for Android.

 

As soon as I check the offline option after a couple of new songs are downloades, there is a high chance that no sound will be available in many of those tracks even the UI indicates it is being played correctly.

In order to correct that, you have to go online and play the song again.

 

How should I report a bug?

Thanks,
Erich.

4 Replies

Joe
Community Legend

Hi. Could you try reinstalling spotify to see if it fixes this issue. If you still have problems, please provide some additional information:

 

  • Your device
  • Android version
  • Do you have a Free, Unlimited or Premium account
  • Space left on your device
  • Space left on your internal SD card
  • Space left on your External SD card (if applicable)
  • Is your device rooted?
  • Are you using a custom ROM, if so which one, exactly?
  • Is your external SD card used as storage location?
  • Your mobile Spotify version
  • Your desktop Spotify version (if applicable)

ErichBuhler
Regular

Thanks for your answer. I still have the issue after reinstalling.
How should I file a report for the bug with the following informatio?

 

  • Star V12 MTK6577
  • Android 4.03
  • Premium account
  • Space left on your device: 120 MB
  • Space left on your internal SD card: 1.73 GB
  • Space left on your External SD card: 27.47 GB
  • Is your device rooted?: NO
  • Are you using a custom ROM, if so which one, exactly?: NO
  • Is your external SD card used as storage location?: YES
  • Your mobile Spotify version: 0.7.5.698
  • Your desktop Spotify version (if applicable): Ubuntu Linux (latest)

Joe
Community Legend

Could we check that it's not an issue with your external SD card? If you could uninstall spotify, remove the SD card then download the app from Play and install it, does the issue still persist?

kroman
Casual Listener

I've got the same. Reinstalation fix it for short time.

  • HTC Desire 310
  • Android 4.2.2
  • Premium account
  • Space left on your device: 345 MB
  • Space left on your internal SD card: -
  • Space left on your External SD card:1.8 GB
  • Is your device rooted?: NO
  • Are you using a custom ROM, if so which one, exactly?: NO
  • Is your external SD card used as storage location?: YES
  • Your mobile Spotify version: 2.2.0.636
  • Your desktop Spotify version (if applicable): no desktop
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