Canẗ play offline Songs

[billi1985]

Plan

Premium

Country

Switzerland

Device

Samsung Galaxy A7

Operating System

Android 10

Hey 🙂

I have the problem, if I download songs or an Album soon if I am offline the songs vanish from the app. When I'm back online the downloaded Songs are there again. I deinstalled and installed the app already and I have of course space enough. 

Does anyone have an Idea?

Thank you very much

[TreyAnastasio]

Hi @billi1985,

Thanks for posting in the Spotify Community!

I recommend reading this Spotify Support article regarding missing downloads offline and how you can troubleshoot this issue.

Let us know how it goes, as well as if you have any other questions.

Have a good day!